WARNING: This product contains nicotine.
Nicotine is an addictive chemical.

Device Replacement

Lost devices happen, and we’re here to help. Replace lost devices for less, up to 2 times a year.

How It Works

  • Tell us about your lost device, and claim one of your replacements.
  • Receive a promo code for $10 off a Device Kit via the email linked to your JUUL account. Add a Device Kit to your cart and apply the promo at Checkout.
  • Lost Device Replacement is available to members in the US (excluding certain states).

JUUL Labs’ mission is to eliminate cigarettes. JUUL products are intended for adult smokers who want to switch from combustible cigarettes.

You must be at least 21 years old to purchase products on JUUL.com.